Policies & Terms
Policies & Terms
Last updated: 28 October 2026
Welcome to Yash Store. We want every order to feel clear and safe, so this page brings together our privacy policy, terms and conditions, returns, delivery and how to reach us.
Privacy policy
How we collect, use and protect your personal data.
How do you handle my personal data?
We respect our customers' privacy and handle personal data in line with the Egyptian laws in force.
What information do you collect?
We may collect your name, phone number, email address, delivery address and order details, as well as the data needed to process payments and technical data related to your use of the website, depending on the services you use.
How do you use my data?
We use it to confirm, prepare and deliver your orders, to contact you, to process payments and return requests, to improve your shopping experience, and to meet our legal obligations.
Do you share my data with anyone?
Only the data that is necessary, with shipping companies, payment providers, hosting and technical support providers, or the competent authorities when the law requires it. We never sell our customers' personal data.
Do you use cookies?
The website may use cookies to run the shopping cart, save your preferences and improve performance, depending on the tools in use and the required consent settings.
How is my data protected, and how long do you keep it?
We take appropriate measures to protect your data and keep it only for as long as needed for the purposes above, or as required by law. You can contact us at any time to correct your data or exercise your legal rights over it.
Who do I contact about privacy?
For any privacy question, email us at contact@yashstore.com.
Terms & conditions
The terms that apply when you shop with Yash Store.
What does Yash Store sell?
Wall art and home décor pieces. We do our best to show photos, colours, sizes and details accurately, but colours may vary slightly depending on your screen and lighting.
Which currency are prices shown in?
Prices are shown in Egyptian pounds. Shipping fees and any additional amounts due are shown clearly before you complete your order.
What do I need to provide when I order?
Accurate details, including your phone number and delivery address. We may contact you to confirm your order before preparing or shipping it.
What happens if my order can't be fulfilled?
If an item is unavailable or your order can't be fulfilled, we'll contact you to explain the available options and settle any amounts due in line with the legal rules.
Do you make custom or made-to-order pieces?
Some products may be made or customised to your request. Their specifications are agreed before the order is confirmed, subject to the legal rules on returns, defects and non-conformity.
Can I reuse photos or designs from the website?
The images, designs and text published on the website are protected by their owners' intellectual property rights and may not be reused commercially without the necessary permission.
Which law applies to these terms?
These terms are governed by the applicable Egyptian laws, including the Consumer Protection Law.
Returns & exchanges
Your rights under Egyptian Consumer Protection Law No. 181 of 2018.
What are my rights as a customer?
Yash Store is committed to the consumer rights set out in Egyptian Consumer Protection Law No. 181 of 2018, its executive regulations and the applicable rules.
Can I return a piece without giving a reason?
Yes. You can exchange or return a product and get a refund within 14 days of receiving it, without giving a reason, in line with the law and the legal exceptions that apply.
What if a piece is defective or not as described?
You can exchange or return it and get a refund within 30 days of receiving it if it is defective or doesn't match the agreed specifications, in line with the law.
Can I return a custom-made piece?
Legal exceptions may apply to products made to special specifications that you defined, according to the conditions of that legal exception. Customising a product does not remove your legal rights regarding defects or non-conformity.
How do I request a return or exchange?
Email us at contact@yashstore.com with your order number, the product name and a short description of the issue. If the piece is defective or damaged, please include photos where possible.
Who pays the return shipping?
Return costs depend on the reason for the return and the applicable legal rules. You won't pay any extra costs to exercise your legal right when a product is defective or doesn't match its description.
When will I get my refund?
Amounts due are refunded according to the legal timelines and procedures, in a way that suits the payment method you used.
Delivery & shipping
How your order reaches you, with Bosta Express.
Where do you deliver?
We deliver to the available governorates and cities through Bosta Express.
How long does delivery take?
The estimated delivery time is 7 days from the date your order is confirmed. It may vary depending on your area, product availability and preparation time.
Do made-to-order pieces take longer?
They may need extra preparation time. We'll tell you the expected time before your order is confirmed.
How much does shipping cost?
Shipping fees depend on your delivery area and the size of your order, and are shown to you before you complete your purchase.
What if I'm not available when the order arrives?
Please make sure your phone number and address are correct and that you can be reached at delivery. If delivery isn't possible, we may arrange another time with you according to the shipping company's procedures.
How are the pieces packed?
We pack wall art and décor carefully to protect them in transit. If a piece arrives damaged or not as described, please contact us and we'll resolve it under our returns policy and your legal rights.
What if my order is delayed?
Delays can happen because of shipping conditions or factors beyond our control. If there's a significant delay, we'll let you know with the information available.
Contact us
Thank you for trusting Yash Store.
How can I reach you?
We're happy to help with questions about products, orders, shipping and returns.
Store name: Yash Store
Email: info@yashstore.com
Phone / WhatsApp: +20 10 2661 1990
I'm getting in touch about an earlier order. What should I include?
Please mention your order number so we can follow up quickly.
